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Frequently Asked Questions (FAQ)
At Kaftanoza, we specialize in a range of beautiful Moroccan garments, including:
Kaftans: Traditional, luxurious garments that are perfect for both casual and formal events.
Jellabas: Comfortable and stylish hooded robes, ideal for everyday wear or cozy evenings.
Takshitas: Elegant, intricately designed dresses, often worn for special occasions like weddings and celebrations.
We offer a variety of sizes and designs to suit every occasion and personal style.
Placing an order is simple! Here’s how:
Browse through our collection of kaftans, jellabas, and takshitas.
Select the item you’d like to purchase, choose the size and color, and click “Add to Cart.”
Proceed to checkout where you’ll fill in your shipping details and select your payment method.
Once your order is confirmed, you will receive an order confirmation email with your order details.
We offer both standard sizes and custom sizes to ensure a perfect fit for every customer:
Standard Sizes: Our standard size options are available in common sizes (S, M, L, XL). Please refer to our size guide for accurate measurements.
Custom Sizes: For a more personalized fit, we offer customized sizing. Simply provide your measurements when placing an order, and our team will create a piece tailored just for you.
We provide a size guide on each product page to help you choose the best fit based on your measurements. If you’re unsure, we also offer custom sizing—just provide us with your measurements (bust, waist, hip, height, etc.), and we’ll make sure your garment fits perfectly.
Standard Sizes: Orders for standard-sized items will typically arrive within 7 to 10 business days.
Custom Sizes: Customized orders (such as made-to-measure kaftans, jellabas, or takshitas) take a bit longer and usually ship within 15 to 20 business days.
Delivery times may vary depending on your location, and you will receive tracking details once your order has shipped.
Shipping costs are calculated at checkout based on the delivery location and the size/weight of your order. We offer a range of shipping options to suit your needs. You can check the shipping rates before finalizing your order at checkout.
Yes, we offer international shipping! Shipping times and costs will vary based on your location. Please note that customers outside of your country may be responsible for customs duties and taxes on their orders.
We process orders quickly to ensure fast shipping, so changes or cancellations may not always be possible once the order is placed. However, if you need to make changes, please contact us as soon as possible at [Insert Email]. We will do our best to accommodate your request before the order is processed.
If you receive a damaged or defective item, we apologize for the inconvenience. Please contact our customer service team at kaftanoza@gmail.com within 7 days of receiving the item. Provide a photo of the damaged or defective product along with your order number, and we’ll assist you with a replacement or refund.
Yes, we offer returns and exchanges. Please refer to our [Returns and Exchanges Policy] for detailed instructions on how to return or exchange an item. Keep in mind that the item must be unworn, unwashed, and in its original condition with tags intact.
Standard-sized items: You can return or exchange them within 30 days of receiving your order.
Custom-sized items: Custom pieces are typically non-returnable, but please reach out to us if there is an issue with your order.
To ensure that your kaftan, jellaba, or takshita stays looking its best, follow these care instructions:
Dry clean: We recommend dry cleaning for most of our garments, especially those made with delicate fabrics or intricate embroidery.
Hand wash: For more casual fabrics, gently hand wash with cold water and mild detergent.
Avoid direct sunlight: Store your garments in a cool, dry place to preserve the colors and fabric.
Please check the care label on each garment for specific instructions.
Currently, we sell our products exclusively online at Kaftanoza.com. This allows us to provide our customers with the best prices and a convenient shopping experience. We are continually looking to expand our brand, so stay tuned for any future updates on retail availability.
Yes, we offer gift cards for the perfect gift for your loved ones! You can purchase them directly from our website in various denominations.
If you have any other questions or need assistance, please feel free to contact us:
Email: Kaftanoza@gmail.com
Phone :+212 607-590706
We are always happy to help!