Terms and Conditions
Welcome to Kaftanoza. By accessing or using our website kaftanoza.com
you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases.
1. General Information
Kaftanoza operates as an e-commerce platform specializing in Moroccan traditional clothing such as kaftans, djellabas, and related accessories. By using our website, you confirm that you are at least 18 years old or have legal capacity to make purchases.
2. Products and Services
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Product Descriptions: We strive to provide accurate product descriptions, images, and prices. However, variations may occur due to lighting, screen settings, or handmade nature of our products.
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Availability: All products are subject to availability. Kaftanoza reserves the right to discontinue or limit the sale of any product without prior notice.
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Customization: For custom-made products, sizes, and colors, please ensure you provide accurate measurements and specifications.
3. Orders
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Placing an Order: Orders are placed via our website. You must provide accurate personal and payment information.
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Order Confirmation: After placing an order, you will receive an email confirmation. This does not constitute acceptance until we process your order.
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Cancellation: Orders can be canceled within 24 hours of placement. Custom orders may not be eligible for cancellation.
4. Payment
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Accepted Methods: Payments can be made via credit card, PayPal, , etc.].
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Payment Security: We ensure that all payment information is securely processed via our payment gateways.
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Currency: All transactions are conducted in [usd].
5. Shipping and Delivery
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Shipping Policy: We ship domestically and internationally. Delivery times depend on the destination and shipping method.
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Tracking: After shipment, customers will receive a tracking number to monitor the delivery status.
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Delays: Kaftanoza is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.
6. Returns and Refunds
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Eligibility: Returns are accepted within [number of days, e.g., 7 or 14] days of delivery for defective, damaged, or incorrect items.
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Process: Customers must contact our support at [contact@kaftanoza.com
before returning items. -
Refunds: Refunds will be processed to the original payment method once the return is received and inspected. Custom-made products are non-refundable unless defective.
7. Intellectual Property
All content on kaftanoza.net, including images, text, logos, and designs, is the property of Kaftanoza and protected under copyright laws. You may not reproduce, distribute, or use any content without our written permission.
8. Privacy
Your personal information will be handled in accordance with our Privacy Policy. By using our website, you consent to data collection and processing as described in the policy.
9. Limitation of Liability
Kaftanoza is not liable for any indirect, incidental, or consequential damages arising from the use of our website or purchase of products. Our maximum liability is limited to the value of the purchased product.
10. Governing Law
These Terms and Conditions are governed by the laws of united state. Any disputes will be subject to the exclusive jurisdiction of united state courts.
11. Modifications
Kaftanoza reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised terms.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
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Email: kaftanoza@gmail.com
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📞 Phone: +212 607-590706 / +1 360-637-2961